Refund & Returns Policy

At Merrick Equine Vet, we stand completely behind our global pharmaceutical distribution standards, ensuring total transparency and reliability for every bulk institutional order.

Our comprehensive returns and transit assurance framework is engineered to support licensed veterinary practices with rapid dispute resolution, stringent batch verification, and priority support routing.

Need Resolution Support?

support@merrickequinevet.com

Transit Protection Guarantee

Complete coverage for shipments encountering rare logistical complications or environmental deviations during dispatch.

Strict Quality Verification

Immediate inspection protocols for any returned formulations to maintain pristine laboratory and compounding standards.

Rapid Resolution Triage

Prompt processing of claims and refund inquiries via our dedicated institutional support desk within 24 hours.

Evaluation Framework

Return Eligibility & Institutional Guidelines

To uphold strict pharmaceutical safety and quality standards, all return and exchange requests are evaluated against precise institutional criteria.

Inspection Timeframe

Institutional partners must report any delivery discrepancies, packaging anomalies, or transit damage within 14 business days of receipt to qualify for review.

Product Seal & Integrity

Returned items must remain in their original, unopened packaging with all manufacturer seals, batch numbers, and verification identifiers completely intact.

Documentation & Invoicing

All return inquiries require reference to the original invoice number, batch specifications, and a detailed summary of the reason for the request.

Initiating a Claim or Exchange Request

To begin a return or report a transit discrepancy, institutional partners must contact our dedicated support desk directly via email. Please include your original invoice reference, batch numbers, and photographic documentation of any packaging or delivery anomalies.

Our logistics coordinators review each submission rigorously to determine the appropriate resolution path, ensuring minimal disruption to your veterinary practice's operations.

Refund & Replacement Fulfillment

Once an inspection is successfully completed and approved, credited refunds are routed through your original institutional payment channel, or priority replacement formulations are immediately dispatched under secure temperature-controlled logistics.

Support Routing

Require Assistance with an Order?

Our specialized support team is ready to assist licensed veterinary clinics with tracking inquiries, return logistics, and policy clarification.

support@merrickequinevet.com